HPE Proactive Care Advanced 24x7 Service

HPE Proactive Care Advanced 24x7 Service support opgradering - 4 år - on-site

Producent: Hewlett-Packard
Produkt nr.: H2TP5E
Varenummer: F2902353
support opgradering - 4 år - on-site
Lagerstatus:
  0 stk. København
  0 stk. Aarhus
+5 stk. Fjernlager
Leveringstid: 3 hverdage
Mere info
Gratis fragt med GLS til PakkeShop eller erhvervsadresse.
152.288,- DKK
Lagerstatus:
  0 stk. København
  0 stk. Aarhus
+5 stk. Fjernlager
Leveringstid: 3 hverdage
Mere info
Gratis fragt med GLS til PakkeShop eller erhvervsadresse.
Producent: Hewlett-Packard
Produkt nr.: H2TP5E
Varenummer: F2902353
Produktbeskrivelse HPE Proactive Care Advanced 24x7 Service - support opgradering - 4 år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 4 år
Svartid 4 timer
Servicen er åben 24 timer om dagen / 7 dage om ugen
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 4 år
Svartid 4 timer
Servicen er åben 24 timer om dagen / 7 dage om ugen
Service & Support Garantiforlængelse - reservedele og arbejdskraft - 4 år - on-site - responstid: 4 timer - tilgængelighed: 24 timer pr. dag / mandag-søndag ¦ Teknisk understøttelse - telefonrådgivning - 4 år - responstid: 2 timer - tilgængelighed: 24 timer pr. dag / mandag-søndag ¦ Teknisk understøttelse - fjern diagnosis - 4 år ¦ Opdatering af nye udgaver - 4 år ¦ Understøttelse af produktinform - web knowledge base adgang - 4 år

HP Proactive Care Advanced Service expands on HP Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HP Account Support Manager (ASM) provides personalized technical and operational advice, including HP best practices gleaned from HP's broad support experience. HP Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HP, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.
Should an incident occur, reducing business impact requires a swift and comprehensive response. An HP Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates. HP Proactive Care Advanced uses HP Remote Support Technology to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.