| Produktbeskrivelse
|
HPE Proactive Care Call-To-Repair Service with Defective Media Retention - support opgradering - 3 år - on-site
|
| Type
|
Support opgradering
|
| Service inkluderet
|
Reservedele og arbejdskraft
|
| Placering
|
On-site
|
| Totale kontraktperiode
|
3 år
|
| Reparationstid
|
6 timer
|
| Servicen er åben
|
24 timer om dagen / 7 dage om ugen
|
| Designet for
|
ProLiant DL560 Gen10 Performance
|
Produktdatablad |
|
| Service inkluderet |
Reservedele og arbejdskraft |
| Placering |
On-site |
| Totale kontraktperiode |
3 år |
| Reparationstid |
6 timer |
| Servicen er åben |
24 timer om dagen / 7 dage om ugen |
| Service & Support |
Garantiforlængelse - reservedele og arbejdskraft - 3 år - on-site - reparationstid: 6 timer (distance fra kunderlokation - 80 km) - tilgængelighed: 24 timer pr. dag / mandag-søndag ¦ Garantiforlængelse - reservedele og arbejdskraft - 3 år - on-site - reparationstid: 8 timer (distance fra kunderlokation - 160 km) - tilgængelighed: 24 timer pr. dag / mandag-søndag ¦ Teknisk understøttelse - telefonrådgivning - 3 år - responstid: 2 t - tilgængelighed: 24 timer pr. dag / mandag-søndag ¦ Teknisk understøttelse - fjern diagnosis - 3 år ¦ Opdatering af nye udgaver - 3 år ¦ Understøttelse af produktinform - web knowledge base adgang - 3 år ¦ Tilbageholdt fejlagtig medie - 3 år |
| Designet for |
HPE ProLiant DL560 Gen10 Performance |
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features.
